At the heart of this process is Ellen, the company’s Onboarding Manager, whose role is pivotal in ensuring every villa is prepared, presented and cared for with exceptional attention to detail.

As a customer service professional with a real estate background of an impressive credentials list spanning 15 years, Ellen brings both expertise and a warm, people-focused approach to the onboarding journey. Similarly, SandyBlue has been developing a personal connection with every client, whether they are new or returning, they are all welcomed and treated with the same care.

When a new property owner reaches out to list their home with SandyBlue, Ellen is the first point of contact. As part of the onboarding process of SandyBlue, Ellen personally responds to every homeowner’s inquiry to discuss a tailored onboarding plan, addressing all questions or concerns. Ellen arranges in-person visits to find out more about the property. Then, once it is agreed that the property meets the credentials to be added to the SandyBlue portfolio, Ellen will assist with all paperwork to get the onboarding process started. She will oversee a professional photographer who will perfectly capture the essence of the property. All of these details will shape a bespoke listing for the SandyBlue audience to explore the new property. Towards the end of the onboarding journey, Ellen introduces the new owners to key members of the SandyBlue team – the people who will be caring for their property and assisting them going forward.

SandyBlue’s approach to villa rentals goes far beyond simply listing a property on their website. They manage the entire process – securing the required AL license, creating tailored marketing campaigns and ensuring each villa meets the highest standards for rental. Included in SandyBlue’s rental package are professional photoshoots and video content to be used across all social media, newsletter, YouTube and advertising platforms. Their dedicated service ensures every villa is not only rental-ready but positioned for long-term success.

Trust is key at SandyBlue. Owners receive access to the Owner’s Portal, where they can view bookings, manage blocked dates so they can return home at any time, and communicate directly with the SandyBlue team. Many owners leave their villas in SandyBlue’s care for months on end, confident that everything will be handled with precision and respect.

Ellen also plays an important part in the success of the Signature Luxury Collection by SandyBlue. This exclusive portfolio showcases our most high-end villas, complete with five-star amenities and concierge services. With her expert eye, Ellen helps determine whether a property is the right fit, ensuring only the finest villas are introduced to our luxury audience.

Signing with SandyBlue is signing for peace of mind. With their comprehensive service, SandyBlue transforms each villa into a standout rental. With many years of stunning reputation, they ensure each property exceeds expectations, ready to welcome guests and deliver exceptional experiences. If you are a property owner in the Algarve thinking about starting your own rental journey, contact Ellen and the team today: listwithus@sandyblue.com