The data was revealed by Eurostat, the EU’s statistical office.

According to Eurostat, the EU countries with the lowest use of public transport in 2024 were Cyprus, where 85% of the population did not use it, followed by Italy and Portugal (both with 68%), France (65%), Slovenia (62%) and Greece (61%).

At the other extreme were Luxembourg, where only 15.7% of the population did not use public transport in 2024, followed by Estonia and Sweden (both with 27%).

Eurostat also reported that more than a third (35.4%) of online shoppers in the EU encountered problems when making purchases through a website or app, with Portugal recording the fewest complaints.

This information comes from a consumer survey on the use of information and communication technologies in the EU, conducted by the EU statistics office, Eurostat, to mark World Consumer Rights Day, celebrated this Sunday, 15 March.

Among EU countries, the highest percentages of customers who encountered problems were recorded in Malta (64.0%), the Netherlands (57.9%) and Luxembourg (51.4%).

In contrast, the lowest percentages were recorded in Portugal (4.5%), Greece (10.6%) and Latvia (13.3%).

The survey asked consumers about the specific problems they encountered and revealed that the most common was slower-than-expected delivery, reported by one-fifth (20%) of customers.

The second most frequent problem was difficulty using or poor website performance, reported by 11.5% of buyers, followed by the delivery of incorrect or damaged products or services, reported by 10.4% of customers.