The alert follows successive complaints from immigrants who did not receive their updated residence permit due to a lack of updated address information on AIMA's platforms.

Regarding the NISS, AIMA clarifies that the data must be updated; otherwise, it is impossible to proceed with the nationality application process.

AIMA's Strategy

In order to resolve the problems, AIMA has opened a new online service aimed at facilitating the process.

To update their data, immigrants should follow steps such as accessing the contact form, choosing "Renewal Portal" as the subject, and in the sub-subject, selecting the option that refers to updating the address.

After submitting the new data, AIMA promises to resolve the situation within two business days.

Enter the NISS number

A strategy for the NISS number has also been implemented, with the promise of a resolution to be presented within two days.

As with updating the address, immigrants will need to use an online form. Although all processes are the same, in the sub-subject, immigrants must indicate whether they wish to correct or enter their NISS number.