The initiative includes establishing in-person help desks in town halls and post offices to guide individuals through paperwork and access to social benefits. It signals a shift towards more user-friendly public services and social rights accessibility for seniors and disabled people.


The service will offer personalised, coordinated support, referrals to the correct offices, and preventive outreach to avoid people being sent around in circles. If successful, the model could reduce exclusion by making sure people are not blocked by bureaucratic complexity.